Project Manager

PROJECT MANAGER

ROI-ON Marketing is searching for a Project Manager with digital and traditional marketing experience to work with our existing and new small business clients. You will be the main liaison between our clients and our in-house (and occasionally freelance) team. As the client’s main point of contact, it will be your responsibility to oversee the design and construction of client deliverables including websites, graphic design projects, ad campaigns, CRM systems, etc. by communicating directly with the client to perfectly understand their needs and distributing this information to our production team. You will also be responsible for distributing all project tasks to other employees to confirm they have at least 6 hours of billable labor each day. We are customer service obsessed at ROI-ON Marketing which is the key to our success.

THIS POSITION IS FULLY REMOTE!

JOB RESPONSIBILITIES:

• Achieve, track and maintain 95% customer satisfaction rating
• Delivering projects on-time and within budget
• Being client’s point of contact for all of their needs/requests
• Coordinating completion of all projects with production team while updating client on progress
• Working within our in-house project management application- Zoho Projects
• Assigning tasks confirming each team member has at minimum 6 hours of billable labor each day
• Managing the production team’s daily and long-term schedules
• Documenting scope of work for each client
• Documenting and updating all project steps for our employee playbook
• Website construction and graphic design project management:
  • Providing designers with a clear outline on graphic user interface, page layouts, photography selections, calls to action, printing specs and content
  • Monitoring progress and confirming all tasks are properly completed
  • Presenting to client 1st draft and communicating all edits to design team
  • Confirming finalized site is properly installed on domain and indexed for search
  • Confirming finalized design project is presented to printer and ordered
• Creating, managing, monitoring and reporting on ad campaigns on the following platforms:
  • Facebook/Instagram
  • Twitter
  • Linkedin
  • Youtube
  • Google adwords
  • Bing adwords
  • Text message marketing
  • Email marketing
  • Print campaigns
  • Direct mail
  • Local cable television commercials
• CRM system customization/implementation project management
  • Providing production team with outline and materials for customizing CRM systems in Go Highlevel
  • Mapping of automations
  • Testing of systems
• Motivating and managing production team
• PROBLEM SOLVING!

REQUIRED SKILLS/EXPERIENCE:

• Customer service obsessed
• Strong organizational/time management skills
• Poise under pressure
• Excellent communicator/collaborator including written skills
• Marketing experience
• Led projects from conception to closure
• Ability to quickly and independently solve problems as they arise
• Understanding of buyer behavior
• Management experience
• Basic understanding of wordpress and shopify web design
• Basic understanding of CRM system structures and configuration
• Experience creating Graphic User Interfaces
• Eye for detail
• Full understanding of Microsoft Office Suite

BONUS SKILLS/EXPERIENCE

• Adobe design programs
• Coding